Shophical / Returns

Let’s make it right.

Something isn’t right?

If your item arrives damaged, misprinted, or incorrect, email info@shophical.com with your order number, a description of the issue, and clear photographs. We’ll review the issue and help with the next step.

Returns within 30 days

Our existing returns policy allows return requests within 30 days of purchase. Items must be unused, in their original condition and packaging, with proof of purchase. Email us first for return authorization and the correct return address; please do not send items directly to the manufacturer.

We inspect returned items and email you the outcome. Approved refunds go to the original payment method. Return shipping is your responsibility, and shipping costs are not refundable. Sale items are excluded from refunds under our store policy. Exchanges are available for defective or damaged items. These conditions do not limit rights that apply under consumer law.

Need a hand? info@shophical.com ↗